Faq

Here you will find our most frequently asked questions

Does COVID-19 affect our shipping time?

On behalf of everyone at Homavi, our hearts go out to all those impacted by COVID-19. As always we are focused on the health and safety of our employees, customers and their lovely Pets. Homavi is a small family owned business and we are shipping orders normally. Please be assured that as individuals we are all practicing social distancing, frequently washing our hands, frequently sanitizing our equipment, and making sure the products we ship are clean and safe.

Due to these security measures, which currently take place everywhere internationally at all companies, there are delays in the delivery of our packages. We guarantee that you will receive your parcel - if your parcel is affected by a delay, we kindly ask for your understanding.

In most cases we ship the day of purchase. If you place your order after 1pm CST or on the weekend, your order will ship the next business day.

Tracking will be available 3 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

We are located in the center of Europe. 

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.

- We Can Change:

- Your delivery details

- Your name

    - Your email

    - Your phone number

- Cancellations

    - You must contact us within 24 hours.

    - We cannot cancel your order once it has already been shipped. 

    - You can view our full refund policy here.

Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes. 

However, here’s what you can expect from shipping:

- UK 7-10 Business Days

- EU 7-10 Business Days

- US 7-10 Business Days

- South America 10-15 Business Days estimate

- Asia 10-15 Business Days estimate

- Africa 10-15 Business Days estimate

- Australia & New Zealand 10-15 Business Days estimate

*we can't guarantee shipping times because we depend on our shipping partner. 

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. 

If this happens to you, please reach out with:

    - Your order number.

    - A picture of the damaged product.

Please be aware to send this details within 24 hours after delivery to support@homavi.com, otherwise we can't accept the refund. 

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. For further details of charges, please contact your local customs office.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us and we are not responsible for delays caused by the customs department in your country.

We accept all major credit cards (VISA, Mastercard, American Express) and PayPal payments.